Something you need to know about AFBS

  • What's AFBS?

    AFBS is AFBS is short for All Fulfilled By Sumai, which means Sumai provides all kinds of services for drop shipping sellers, amazon sellers, like sourcing, purchasing, quality control, packing, warehousing, free stock, shipping, video and photo auditing. Also, we can customize the service if our clients need.

  • Why choose AFBS?

    Sumai has a professional team to handle the orders fulfillment, we can easily process 10k orders daily. Our clients only need to focus on the marketing and leave other things to us, both sides can take 100% their own advantages, it is a win-win partnership.

  • Who is using AFBS?

    AFBS is born for guru sellers in ecommerce, we have been working with more than 40 clients until now, most of them are located in US, Canada, Singapore, Australia, European countries.

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    I have been working for a supplier for about 6 months when I had sales of 100-300 orders daily, we were good. But I when started to scale and got more than 1000 orders daily, my previous supplier can hardly follow up, so I have to stop scaling until I found Sumai. With the help of Sumai, I never worried about the fulfillment, even sometimes we got 3000 orders one day, Sumai can totally support my sales. This is amazing that how can Sumai be so flexible.

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    The Chinese New Year of 2015 was a nightmare for me, I had tons orders during that time, I never thought it was just the beginning of my nightmare, my previous supplier hold my orders for almost 20 days, because he was on CNY holiday and he did not prepare any stock to survive the CNY, many customers raised disputes for refund, that was a disaster. So, when I met Sumai on Facebook, they told me that will handle this situation, I gave them a try. I scaled a lot on CNY of 2016, Sumai can still fulfill my orders as usual.

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    I am currently running 9 stores, also we need to deal with many problem orders from our customers due to damaged items, sending wrong items. The point is that it is very inefficient to deal these problem orders with my vendor, we got tons messages back and forth on skype, either they miss the messages or they forget to deal with them, PayPal refund rate kept growing because of slow respond. Luckily, I was recommended to Sumai by my friend, they have developed a great system to help me ship the orders precisely...

    • Will you charge us on quality control?

      No, we do the quality control for free. Meanwhile we check the item one by one to make sure all the items are in good situation before shipment.

    • Can you do customized services?

      Yes. We can do customized services according to your request, like own logo on the package, promotion letter in the package.

    • What if packages damaged or lost during the shipment?

      No worry, in these situation, we will resend the orders for free.